From: Williams, Leon
Sent: 08 October 2013 04:47
To: Jones, Meyrick
Subject: QA
Hi Meyrick,
This week you managed 89%
You were really good in highlighting EA and Calming the customer, it was regarding a fridge with insulin inside and an appt not being booked.
As well as being concerned the customer wasn’t impressed by having to wait so long and the length of time of everything, due to her not being a typical irate customer and more of a concerned one you didn’t highlight dissatisfied, the whole situation and the way she was treated earlier was dissatisfying.
On the plus side she loved you to bits, well done….. Simple flagging missed, I apologise it marked down so much
Leon
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