Monday 21 Dec - Oh My God....Again

It's now 01:05 and for the first time since I started work at 20:20 there aren't any calls in queue. It's been another hectic evening and I've dealt with over 50 people so far tonight. I know it's got cold but the volume of calls still seems extreme. We are planning to bring in munchies tonight to celebrate Xmas but if it remains this busy then there seems little point in doing so. I think I'll suggest we do this for New Year instead. It's now 01:22 and I've taken another two calls since I started writing this entry!!